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10 ‘kid-proof’ family travel insurance tips

International Traveller

Get insurance for any eventuality when taking the kids abroad on a family holiday, writes Sally Webb; it could mean you get to hit the shops… if your bags go astray.

When the travel insurance company defines ‘essential replacement items’, it probably didn’t mean a fringed suede mini dress and matching shoes.

But tell that to fashion-mad Miss 8 as we’re shopping at Zara in Rome for clothing after our airline loses one of our bags. As travel mishaps go, the lost bag is relatively minor, annoying rather than traumatic. (We’ve all heard the horror stories of medical emergencies in other parts of the world, see ‘First hand advice to exploring Africa with kids’)

We end up spending about $500 on our replacement duds, knowing that our travel insurance policy covers this sort of thing.

The alarmingly long list of ‘Things That Could Go Wrong’ is what scares many parents off travelling overseas with children. Travel can be unpredictable, so anything that provides peace of mind is worth it.

Travel insurance is a non-negotiable part of travel; you’d be crazy to leave home without it.

Most travel companies and tour operators insist on seeing evidence of your travel insurance policy before they’ll finalise a booking.

However, if you’re booking flights, accommodation and other activities online, the onus is on you.

There are varying levels of cover and it’s a good idea to be aware of what you are and aren’t covered for, how to get help when you need it, and whether or not you’ll have to pay an excess when you claim.

When you’re looking for travel insurance for your next family trip, it pays to consider some of the following:

1. Check to see what definition of ‘family’ the insurer is using. Does it cover your type of family?

2. How many dependents are covered, and up to what age?

3. Are you covered if the family is in two different places on the same trip?

4. Is the policy appropriate for medical cover in countries where treatment is very expensive?

5. Are adventurous/dangerous activities such as skiing or riding scooters covered?

6. In the event of bad weather or natural disasters, such as volcanic ash clouds, how are delays and cancellations covered?

7. Are you covered for costs incurred if you have to return home early due to circumstances beyond your control, such as the serious illness of a family member?

8. Does the insurer offer 24/7 coverage, and have an easily accessible help line from your destination? You need to be confident that you can access help quickly when you need it.

9. Multi-trip insurance usually works out cheaper if you travel overseas more than twice a year.

10. Know what documentation you might need to substantiate a claim (for example, a police report for theft).

The rigmarole involved in retrieving our lost bag ends up being quite complex. The luggage tag has torn off, it’s unidentifiable, and when it is eventually located at Barcelona airport, it’s only after repeated calls, and because I can describe the brand (Kathmandu) and the colours (garish).

Had it been a black Samsonite we’d probably never have seen it again.

Delving into the fine print of our policy I see that if we’re separated from the bag for more than 72 hours we’re entitled to another $1000 in essential replacement items.

That Pocahontas outfit in an adult size is looking good.

 

Sally Webb is the founder of Travel Without Tears, which provides inspiration, advice and bespoke trips for families.

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5 things every hotel needs for a more restorative stay

    Kate Bettes Kate Bettes
    Wellbeing means different things to different travellers. Here’s how to pick a hotel that gets it right for you.

    The best wellness holidays aren’t necessarily spent wrapped in a spa robe. Sometimes they’re found around a dinner table in Cambodia, on a hiking trail in New Zealand or after finally beating jet lag on the other side of the world. The hotel you choose is what makes them happen.

    1. Easy access to good food

    meals from Novotel Bangkok Sukhumvit 20
    Taste delicious meals at Novotel Bangkok Sukhumvit 20.

    One of the quickest ways to derail healthy habits on holiday is to spend half of it working out where to eat instead of digging into the culture around you. Thankfully, Novotel has done much of the hard work already, with chefs building menus that lean into the flavours, ingredients and traditions of each destination.

    In Sihanoukville, Cambodia, Korkor soup – often dubbed ‘Cambodian ratatouille’ – sits alongside raw blue crab dressed with lime and chilli, best enjoyed with views across the Gulf of Thailand.

    In the lovingly chaotic city of Bangkok, the presence of food cranks up the sociability. At Novotel Bangkok Sukhumvit 20, you can settle in with mango sticky rice and stranger-turned-friends beside the pool at Sky on 20 rooftop bar, or bring them along to tackle river prawns and stir-fried crab with holy basil at the buzzing Crab Paradise Dinner Buffet.

    Then Novotel Dubai Al Barsha welcomes you with a laidback twist on the level of indulgence the Middle Eastern city is best known for up on Deck Se7en. Looking towards Burj Al Arab, the rooftop lounge has everything from Mediterranean-style dishes like seabass ceviche to Italian prosecco sundowners.

    At the other end of the scale, in the hills that surround the Novotel Bali Ubud Resort, calm comes from nature. At Siralada restaurant, Balinese traditions shape the menu while thunder rumbles over the surrounding jungle – proving the setting is as nourishing as the food itself.

    While at Novotel Nha Trang, chef Kieu Thi My Hanh and her team showcase Vietnam’s knack for balancing freshness, texture and fragrant herbs. Pho remains a favourite, while seafood salad with pomelo and mango brings those flavours together in one bright dish.

    It’s all an approach backed by partnerships with expert food creators such as Alfie Steiner, whose plant-forward recipes prove healthy food should never taste plain.

    2. Better sleep options

    Novotel Bali Ubud Resort room
    Sleep deeply with Novotel.

    There are few travel experiences more disappointing than arriving in a new country, determined to seize the day, only to fall asleep fully clothed by 3pm.

    For Australian travellers, jet lag is often an unavoidable part of the journey. That’s one reason Novotel runs sleep-focused initiatives that help guests adjust quickly without compromising on health. We’re talking partnerships with Sydney-based sleep specialist Olivia Arezzolo, known for her advice on everything from better sleep habits to beating jet lag, alongside features like pillow menus, in-room yoga content and tailored sleep guidance.

    The sooner you’re operating on local time, the sooner you can get back to more pressing matters – like deciding which spa treatment to book.

    3. More ways to move

    woman hiking around queenstown new zealand
    Stay at Novotel Queenstown Lakeside and explore local hiking trails. (Credit: GettyI mages/ naruedom)

    Every place in the world has its own way of getting you moving: whether that’s hiking up ice-bitten mountains before a sauna or gentle stretching by the pool before a facial. From fitness centres to spas, Novotel recognises that wellbeing rarely looks the same.

    At Novotel Queenstown Lakeside, activity is inescapable. Here, hiking trails, ski fields, bungee jumps, and white-water rafting have made the region famous. The hotel’s location on the shores of Lake Wakatipu means less time spent organising yourself and more time out there experiencing them. To top it all off, you can book a private hot tub for the evening before heading back into the wilderness tomorrow.

    Bali, of course, takes a softer approach. At Novotel Bali Ubud Resort or Novotel Bali Nusa Dua, movement is less about conquering a mountain and more about a dance class between the tropical gardens and lagoon pools. Afterwards, the spa takes over, with traditional treatments like a Lulur body scrub: a combination of rice, turmeric, sandalwood, ginger and jasmine that’ll soothe muscles already relaxed by the Balinese heat.

    4. Better connections

    Novotel Sharm El Sheikh
    Kids will love a stay at Novotel Sharm El Sheikh.

    One of the best things about travel is that it gives your family stories you’ll be telling for years. Novotel helps create them with activities that bring everyone together, whether that’s trying something new, learning a local skill, or simply spending more time together.

    Go for a distinctly Thai twist at Novotel Phuket Vintage Park, where many of the family activities draw on local culture. Kids can try everything from beginner Thai boxing and language lessons to umbrella painting and – a pastime beloved by children the world over – pool foam parties. Everyone is welcome to join in, whether that’s getting splashed, covered in paint, or simply watching their children discover a new side of Thailand during the dedicated Family & Kids Day.

    A different adventure awaits at Novotel Sharm El Sheikh. Kids could be perfectly content with discos, drawing classes and new holiday friends, but the Red Sea has other ideas. Sitting on the edge of Naama Bay, days here might involve snorkelling colourful reefs, taking a boat trip to Ras Mohammed National Park or heading into the desert by quad bike or camel for a Bedouin-style dinner beneath the stars.

    5. Location is everything

    Surin Beach, Choeng Thale, Thalang District, Phuket, Thaiföld
    Explore Phuket’s gorgeous beaches. (Credit: Bence Biczo)

    Everyone’s idea of wellness looks a little different. With more than 600 hotels across 65 countries, Novotel gives guests the freedom to choose the destination that suits them best. Whether that’s a beachside escape in Phuket, an alpine expedition in Queenstown or a city break in Bangkok, there’s a good chance a Novotel isn’t far away.

    All that’s left? Choosing your version of wellbeing.

    Discover stays to inspire your everyday at novotel.accor.com.

    10 kid-proof family travel insurance tips