Japanese Ryoken Etiquette

A night at a traditional Japanese inn offers a glimpse into the daily rituals of life in times gone by. The etiquette can be confusing, so here are the rules to remember when staying à la Japonaise.

Famous for good Japanese food and drink, relaxation and their hot spas, a stay at a traditional ryokan is an authentic Japanese experience not to be missed. Before you make your booking there are some rules you’ll want to be aware of in advance to avoid offending your ryokan owners and staff.

Japanese ryokan — When entering an onsen or ryokan, make sure you’re aware of the etiquette required to avoid raised eyebrows.

1. Arrival time

It’s customary for most ryokans to receive their guests in the late afternoon to coincide with dinner schedules (they like to serve it on time at 6 pm and as soon as it is cooked so that you eat it fresh), and because most ryokans are family-run businesses. This helps them ensure the reception is manned for your arrival. You’ll have time to unwind after your journey with a cup of tea and a hot bath. You’ll find tiny bowl-like teacups (known as chawan teacups) in your room with packets of complimentary tea that are restocked by the staff regularly.

Pour yourself a hot tea in the tiny bowl-like teacups (known as chawan teacups).

2. Shoes off

Upon entering a ryokan you are required to take off your shoes and don the slippers provided at the genkan, the traditional entryway, before stepping up into the inn proper. It’s considered very dirty and offensive to fail to take your shoes off beforehand. Once you reach your room you’ll have to remove the slippers too.

Ryokan etiquette slippers — Be sure to take your shoes off and put on the supplied slippers.

3. Slippers off

Bedrooms in ryokans have tatami matting on the floor; never walk on it in shoes or slippers, just socks or bare feet. This is considered just as offensive and unclean as wearing your shoes upon entering the inn.

4. Stick to the schedules

As with the arrival time, it is respectful to adhere to the rather rigid schedules in place at most ryokans. Dinner will be served in either your room or the communal dining room by a maid at 6pm, who will clear it away once you’ve finished and set up your futon for you. Most ryokans lock their doors around 10 pm, so leave the nightlife exploration to another night. Breakfast is usually served at 8 am and checkout is at 10 am.

Breakfast at ryokans — Breakfast is usually served at 8 am in most ryokans, followed by checkout at 10 am.

5. Day and night differences

Rooms are set for day and night time use, with a low table and zaisu (a chair with no legs) placed in the middle of the room during the day, and a comfy futon laid out for sleeping on at night. You’ll have a small grain-filled pillow. The maid will arrive in the morning to bring you breakfast and pack up your futon to rearrange the room for the day setting.

Ryokan rooms — Rooms are set for day and night time use with a futon bed that is set up at night.

6. Dress code

Traditional yukata (translation: bathing clothes) are provided in your room; you can wear them in lieu of clothing while you are in residence, to and from the baths and to breakfast and dinner.
A yukata set consists of a lightweight robe, an obi, a yukata jacket and toe socks.

Traditional yukata (bathing clothes) — You’ll find the traditional yukata (bathing clothes) provided in your room.

7. Bathing in ryokans

One of the main reasons for a stay at a ryokan is to experience a soak in a Japanese bathtub. Book in your bath time on arrival as they usually operate to a schedule to accommodate all their guests.

Baths are communal and segregated so check your shyness at the door (along with your clothes) and wash yourself thoroughly before entering the bath itself. There will be wash buckets with soap and shampoo to use beforehand; rinse off all soap before getting into the bathtub. The bath water isn’t changed in between guests, so it is important to wash yourself thoroughly and not bring in dirt or water into the communal bathing water.

When you’re ready to get out you can change into a yukata (the cotton kimono that you will need to bring with you from your room).

Ryokan baths are communal and segregated so check your shyness at the door (along with your clothes).

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8. Help maintain the peace and quiet

Treat your stay in a ryokan similar to the way you’d behave at a health retreat. Most people are there to enjoy the peace and embrace the zen. Try to talk quietly and move thoughtfully around your room and within the inn itself to ensure you don’t disturb the other guests.

Ryokan peaceful stay — Ryokans are peaceful places, so be sure to remember that during your stay to avoid offence.

9. Special meal requests aren’t usually available

If you do have any special dietary needs you will need to advise the staff of these when making your booking. They usually aren’t able to make last minute meal changes and don’t accommodate many dietary requests, so keep your expectations low.

Special dietary requirements in ryokans — Special dietary requirements need to be made in advance of your stay but expect your options to be limited.

10. Don’t expect the staff to speak English

Prepare yourself for a language barrier as very few ryokan staff are able to speak English. Using your hands to sign what you’re trying to communicate can help. You’ll also find there are signs in English posted up on the walls to let you know the rules you need to follow during your stay. In some cases you will need a Japanese-speaking acquaintance to make your booking, as some ryokans don’t like to accept foreign guests unless they are confident you understand the customs required to stay.

English-speaking ryokans — It’s not common for ryokan staff to speak English, so be prepared to sign with your hands.

For more information on where to stay and what to do in Japan, read our ultimate guide to travelling Japan.

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The best wellness holidays aren’t necessarily spent wrapped in a spa robe. Sometimes they’re found around a dinner table in Cambodia, on a hiking trail in New Zealand or after finally beating jet lag on the other side of the world. The hotel you choose is what makes them happen.

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meals from Novotel Bangkok Sukhumvit 20 — Taste delicious meals at Novotel Bangkok Sukhumvit 20.

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Novotel Bali Ubud Resort room — Sleep deeply with Novotel.

There are few travel experiences more disappointing than arriving in a new country, determined to seize the day, only to fall asleep fully clothed by 3pm.

For Australian travellers, jet lag is often an unavoidable part of the journey. That’s one reason Novotel runs sleep-focused initiatives that help guests adjust quickly without compromising on health. We’re talking partnerships with Sydney-based sleep specialist Olivia Arezzolo, known for her advice on everything from better sleep habits to beating jet lag, alongside features like pillow menus, in-room yoga content and tailored sleep guidance.

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woman hiking around queenstown new zealand — Stay at Novotel Queenstown Lakeside and explore local hiking trails. (Credit: GettyI mages/ naruedom)

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Kids will love a stay at Novotel Sharm El Sheikh.

One of the best things about travel is that it gives your family stories you’ll be telling for years. Novotel helps create them with activities that bring everyone together, whether that’s trying something new, learning a local skill, or simply spending more time together.

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5. Location is everything

Surin Beach, Choeng Thale, Thalang District, Phuket, Thaiföld — Explore Phuket’s gorgeous beaches. (Credit: Bence Biczo)

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Japanese ryokan etiquette 101