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A guide to baggage carousel etiquette 101

The battle lines are drawn: me versus the baggage carousel.

I am weary, but confident, for I am familiar with my competitor. She is a tough opponent, no doubt about it, but one I have always managed to conquer. This time, though, there are additional hurdles.

 

One of them is five. Kind and enthusiastic, she wants to help me collect the bags, two of which are pushing 20 kilograms and would squish her in a heartbeat. The other is two and showing impossible-to-ignore signs of the infamous ‘terribles’. Among other things, she wants to stick her fingers in the carousel mechanics, if only to see me panic, something she seems to enjoy at the moment. Bless. I am already dreading the trip to the car. A trip to the hospital I do not need.

 

Mercifully, the pram is the first piece of luggage to journey my way. Like an oasis in the desert, the three-wheeled saviour appears from back of house and sails to my rescue. The two-year-old is strapped in. She doesn’t like it, but I have bigger concerns and both are headed perilously towards me.

 

I can still taste the fear.

The baggage carousel is travel’s worst attribute. An opinion, of course, but one I will defend to the death. And while my anecdote involves children, my opinion holds firm regardless of the size and/or age of my travelling party.

 

There is stiff competition, to be sure: check-in is far from flawless, with more queues than a billiards shop; on board, personal space violations are commonplace and, at times, gag-worthy; long haul is, by its very nature, a total chore; and LAX is an abomination to be avoided at all costs. The list goes on.

 

And just when it’s almost over, human behaviour sinks to new and inexplicable lows. The baggage carousel is where common sense goes to die. Where otherwise (seemingly) rational people lose their collective minds in an effort to retrieve their luggage sooner – a goal as unworthy as it is unattainable.

 

The solution seems simple, which is perhaps what makes the problem so frustrating. Here, just a few friendly suggestions that, if implemented, would make the world (okay, okay, just the general vicinity of the world’s baggage carousels) a better place.

Step Back

This is the single most important rule. Take a step back from the baggage carousel. Please, for the love of travel. Take. A. Step. Back. Heck, take two.

 

Luggage is not loaded on to the carousel in relation to each passenger’s proximity to it. Everyone knows this. But, I mean, do they? Do they really? Because the number of people who set themselves up toe-to-steel before the belt is even moving is baffling. From here, the herd mentality kicks in. With the front row so close, the only chance others have of catching a glimpse of their luggage is to sidle up, and so it goes until the scene is granted riot status.

 

Some airports already acknowledge the need for breathing space with either signage or a demarcation, but such efforts appear futile. Nothing, it seems, will stand between certain people and their revolving loot, not even a painted line.

Collect and Retreat

 You’ve retrieved your bags. Hooray! Like winning the lottery, right? But please, celebrate elsewhere. Not dissimilar to the advice above, by taking a few steps away from the carousel to complete your luggage stacking – checking, rearranging – you’ll clear the way for your fellow, not-so-lucky passengers as they continue to wait… and wait… and wait.

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Stand Out

I must confess, I am throwing stones from the comfort of my glass house on this one. My suitcase is grey and my luggage tag is small and brown with a blind emboss. These ‘defining’ features do not instil great confidence from a distance. Avoid the need to confirm ownership at the carousel by ensuring your luggage is easily identifiable. You can take the standard route of choosing a bright coloured bag or adding a bold tag or ribbon. Better still, plaster your luggage with your own oversized face. Firebox can help you. You’re welcome.

Lend a Hand

This is less carousel etiquette and more life etiquette. If you spot someone struggling, or someone who looks as though they may struggle, offer to help. No Knight in Shining Armour stuff required, just a simple gesture, a simple action.

 

This is, in fact, how my story ends. A fellow passenger saw my hands were full and offered his. Relief, but not for long. As I turned to offer my gratitude, I knocked one of my bags over. A big one. And it landed flush on my five-year-old’s toes. Oh, the tears.

 

I might be winning the war, but the carousel won this battle.

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Kate Symons
Kate Symons is a freelance writer with a particular passion for uncovering the people that make the place. On assignments near and far, she observes and absorbs, waiting for that satisfying moment when the story lede - the tale that is sure to entice - presents itself.
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5 things every hotel needs for a more restorative stay

    Kate Bettes Kate Bettes
    Wellbeing means different things to different travellers. Here’s how to pick a hotel that gets it right for you.

    The best wellness holidays aren’t necessarily spent wrapped in a spa robe. Sometimes they’re found around a dinner table in Cambodia, on a hiking trail in New Zealand or after finally beating jet lag on the other side of the world. The hotel you choose is what makes them happen.

    1. Easy access to good food

    meals from Novotel Bangkok Sukhumvit 20
    Taste delicious meals at Novotel Bangkok Sukhumvit 20.

    One of the quickest ways to derail healthy habits on holiday is to spend half of it working out where to eat instead of digging into the culture around you. Thankfully, Novotel has done much of the hard work already, with chefs building menus that lean into the flavours, ingredients and traditions of each destination.

    In Sihanoukville, Cambodia, Korkor soup – often dubbed ‘Cambodian ratatouille’ – sits alongside raw blue crab dressed with lime and chilli, best enjoyed with views across the Gulf of Thailand.

    In the lovingly chaotic city of Bangkok, the presence of food cranks up the sociability. At Novotel Bangkok Sukhumvit 20, you can settle in with mango sticky rice and stranger-turned-friends beside the pool at Sky on 20 rooftop bar, or bring them along to tackle river prawns and stir-fried crab with holy basil at the buzzing Crab Paradise Dinner Buffet.

    Then Novotel Dubai Al Barsha welcomes you with a laidback twist on the level of indulgence the Middle Eastern city is best known for up on Deck Se7en. Looking towards Burj Al Arab, the rooftop lounge has everything from Mediterranean-style dishes like seabass ceviche to Italian prosecco sundowners.

    At the other end of the scale, in the hills that surround the Novotel Bali Ubud Resort, calm comes from nature. At Siralada restaurant, Balinese traditions shape the menu while thunder rumbles over the surrounding jungle – proving the setting is as nourishing as the food itself.

    While at Novotel Nha Trang, chef Kieu Thi My Hanh and her team showcase Vietnam’s knack for balancing freshness, texture and fragrant herbs. Pho remains a favourite, while seafood salad with pomelo and mango brings those flavours together in one bright dish.

    It’s all an approach backed by partnerships with expert food creators such as Alfie Steiner, whose plant-forward recipes prove healthy food should never taste plain.

    2. Better sleep options

    Novotel Bali Ubud Resort room
    Sleep deeply with Novotel.

    There are few travel experiences more disappointing than arriving in a new country, determined to seize the day, only to fall asleep fully clothed by 3pm.

    For Australian travellers, jet lag is often an unavoidable part of the journey. That’s one reason Novotel runs sleep-focused initiatives that help guests adjust quickly without compromising on health. We’re talking partnerships with Sydney-based sleep specialist Olivia Arezzolo, known for her advice on everything from better sleep habits to beating jet lag, alongside features like pillow menus, in-room yoga content and tailored sleep guidance.

    The sooner you’re operating on local time, the sooner you can get back to more pressing matters – like deciding which spa treatment to book.

    3. More ways to move

    woman hiking around queenstown new zealand
    Stay at Novotel Queenstown Lakeside and explore local hiking trails. (Credit: GettyI mages/ naruedom)

    Every place in the world has its own way of getting you moving: whether that’s hiking up ice-bitten mountains before a sauna or gentle stretching by the pool before a facial. From fitness centres to spas, Novotel recognises that wellbeing rarely looks the same.

    At Novotel Queenstown Lakeside, activity is inescapable. Here, hiking trails, ski fields, bungee jumps, and white-water rafting have made the region famous. The hotel’s location on the shores of Lake Wakatipu means less time spent organising yourself and more time out there experiencing them. To top it all off, you can book a private hot tub for the evening before heading back into the wilderness tomorrow.

    Bali, of course, takes a softer approach. At Novotel Bali Ubud Resort or Novotel Bali Nusa Dua, movement is less about conquering a mountain and more about a dance class between the tropical gardens and lagoon pools. Afterwards, the spa takes over, with traditional treatments like a Lulur body scrub: a combination of rice, turmeric, sandalwood, ginger and jasmine that’ll soothe muscles already relaxed by the Balinese heat.

    4. Better connections

    Novotel Sharm El Sheikh
    Kids will love a stay at Novotel Sharm El Sheikh.

    One of the best things about travel is that it gives your family stories you’ll be telling for years. Novotel helps create them with activities that bring everyone together, whether that’s trying something new, learning a local skill, or simply spending more time together.

    Go for a distinctly Thai twist at Novotel Phuket Vintage Park, where many of the family activities draw on local culture. Kids can try everything from beginner Thai boxing and language lessons to umbrella painting and – a pastime beloved by children the world over – pool foam parties. Everyone is welcome to join in, whether that’s getting splashed, covered in paint, or simply watching their children discover a new side of Thailand during the dedicated Family & Kids Day.

    A different adventure awaits at Novotel Sharm El Sheikh. Kids could be perfectly content with discos, drawing classes and new holiday friends, but the Red Sea has other ideas. Sitting on the edge of Naama Bay, days here might involve snorkelling colourful reefs, taking a boat trip to Ras Mohammed National Park or heading into the desert by quad bike or camel for a Bedouin-style dinner beneath the stars.

    5. Location is everything

    Surin Beach, Choeng Thale, Thalang District, Phuket, Thaiföld
    Explore Phuket’s gorgeous beaches. (Credit: Bence Biczo)

    Everyone’s idea of wellness looks a little different. With more than 600 hotels across 65 countries, Novotel gives guests the freedom to choose the destination that suits them best. Whether that’s a beachside escape in Phuket, an alpine expedition in Queenstown or a city break in Bangkok, there’s a good chance a Novotel isn’t far away.

    All that’s left? Choosing your version of wellbeing.

    Discover stays to inspire your everyday at novotel.accor.com.