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Review: Ace Hotel, New Orleans

International Traveller

In the heart of old New Orleans is Ace Hotel, which channels the city’s eccentricities with aplomb, finds Susan Gough Henly.

It’s my second visit to New Orleans, a city I have fallen for big time for its rich music culture, great food and eccentric personality.

This time I’m meeting my daughter Claire on her first visit. It must be said that it takes a lot to impress my 20-something alter ego. She’s not swayed by style without substance, neither is she impressed by look-at-me gimmicks.

Arriving at Ace Hotel by Uber on a steamy Friday evening, we are greeted by a friendly doorman dressed in jungle greens. Indeed, there’s a small jungle of plants guarding the entrance of the Art Deco high-rise which, with an adjoining building, houses the hotel’s 234 rooms.

As the front desk clerk tells us we’ve been upgraded to a Large room (smiles all around), I glance left to the Josephine Estelle bar and right to the lovely lived-in-looking lobby bar.

Both are hopping, and, this being New Orleans, the hotel’s soundtrack provides the perfect accompaniment. However, the clerk suggests the place to be on this sultry summer’s evening is the rooftop pool bar.

But first, the guest room. It’s all moody greys and smoky blues – some would say the tone is masculine but it was certainly no man cave and we felt very much at home.

Each room has a unique piece; in ours, a hand-painted armoire in the hallway houses cool grey bathrobes inside and evokes more lush foliage.

At the foot of the king-size bed is a wood-trimmed Deco-inspired black leather couch and a coffee table topped with interesting books.

But what really draws our attention is the swamp green Smeg refrigerator filled with a terrific drinks selection alongside mini-bar offerings on a high side table.

There are bottles of bitters and green olives, decent-sized bottles of gin, bourbon and more, and a cocktail recipe book so you can make a real drink; all the better to wash down your wasabi peas.

But our names are on drinks at the rooftop bar where the atmosphere is exceedingly democratic without losing its cool.

Couples and singles of all ages, as well as families with kids, are cooling off in the pool or relaxing on chaise lounges, while vine-draped pagodas are buzzing with people. We order margaritas and grilled corn with parmesan red-eye aioli and prawns with avocado salsa.

Later we head out into the night past the hotel’s own music joint (which channels the spirit of New Orleans’s legendary Tipitina’s) to sample the Middle-Eastern specialties of Shaya, NOLA’s restaurant-of-the-moment, before a late set at The Spotted Cat on Frenchmen Street.

Brunch the next day is in the hotel’s airy Josephine Estelle restaurant with coffee from Portland’s renowned Stumptown.

The waitress is excellent but, sadly, the pancakes and smoked salmon bagel do not live up to expectations.

After exploring the French Quarter and kicking up our heels at the Zydeco Festival in Louis Armstrong Park we return hot and bothered. Having settled into a leather couch in the lobby bar, chilled Abita beers in hand, we’re restored enough to appreciate the quirky art adorning the walls, the shell-encrusted lamps providing the light, and an eclectic selection of furniture that looks like it’s been sourced from antiques shops.

As our porter helps us with our bags the next day, I ask him about Sunday’s Second Line parade (a NOLA institution in African American neighbourhoods where brass band clubs in signature colours perform through the streets).

He breaks into a huge grin and says his sister will be there and we should look out for her. As always, music links everything in the Big Easy.

And it permeates the fabric of the Ace Hotel as well. Some rooms have Martin guitars, others have turntables with local vinyl, and in a world where vintage is cool, the substance and style of the Ace Hotel makes it an impressive choice for a 20-something and her mother.

The details: Ace Hotel, New Orleans

Where: 600 Carondelet Street, New Orleans; acehotel.com

The IT Verdict: One of the best hotel experiences I’ve had in recent memory, made even more appealing because it didn’t break the bank.

  • Location: 8 / 10
    It is perched on the fringe of the Warehouse District, a revitalising neighbourhood with a sprinkling of cool bars and clubs, not far from the French Quarter.
  • Style / character: 10 / 10
    The epitome of local style, it welcomes all comers including mothers and 20-something daughters who are here to explore the best of the city’s food and music scene.
  • Service: 10 / 10
    The staff are, without exception, stylish, helpful and knowledgeable, offering terrific New Orleans insider tips.
  • Rooms: 10 / 10
    The rooms are character laden with a distinctive New Orleans vibe. The mini-bar is inspired.
  • Food and drink: 8 / 10
    The tapas-style dishes on the rooftop and lobby bar are excellent, the breakfast in the main restaurant less so. Stumptown Coffee offers some of the best caffeine in the US.
  • Value for money: 9 / 10
    It’s superb value for money at $285 (inc. tax) a night, which befits the hotel’s mantra of offering oodles of style and substance without you having to take out a mortgage to stay there.

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5 things every hotel needs for a more restorative stay

    Kate Bettes Kate Bettes
    Wellbeing means different things to different travellers. Here’s how to pick a hotel that gets it right for you.

    The best wellness holidays aren’t necessarily spent wrapped in a spa robe. Sometimes they’re found around a dinner table in Cambodia, on a hiking trail in New Zealand or after finally beating jet lag on the other side of the world. The hotel you choose is what makes them happen.

    1. Easy access to good food

    meals from Novotel Bangkok Sukhumvit 20
    Taste delicious meals at Novotel Bangkok Sukhumvit 20.

    One of the quickest ways to derail healthy habits on holiday is to spend half of it working out where to eat instead of digging into the culture around you. Thankfully, Novotel has done much of the hard work already, with chefs building menus that lean into the flavours, ingredients and traditions of each destination.

    In Sihanoukville, Cambodia, Korkor soup – often dubbed ‘Cambodian ratatouille’ – sits alongside raw blue crab dressed with lime and chilli, best enjoyed with views across the Gulf of Thailand.

    In the lovingly chaotic city of Bangkok, the presence of food cranks up the sociability. At Novotel Bangkok Sukhumvit 20, you can settle in with mango sticky rice and stranger-turned-friends beside the pool at Sky on 20 rooftop bar, or bring them along to tackle river prawns and stir-fried crab with holy basil at the buzzing Crab Paradise Dinner Buffet.

    Then Novotel Dubai Al Barsha welcomes you with a laidback twist on the level of indulgence the Middle Eastern city is best known for up on Deck Se7en. Looking towards Burj Al Arab, the rooftop lounge has everything from Mediterranean-style dishes like seabass ceviche to Italian prosecco sundowners.

    At the other end of the scale, in the hills that surround the Novotel Bali Ubud Resort, calm comes from nature. At Siralada restaurant, Balinese traditions shape the menu while thunder rumbles over the surrounding jungle – proving the setting is as nourishing as the food itself.

    While at Novotel Nha Trang, chef Kieu Thi My Hanh and her team showcase Vietnam’s knack for balancing freshness, texture and fragrant herbs. Pho remains a favourite, while seafood salad with pomelo and mango brings those flavours together in one bright dish.

    It’s all an approach backed by partnerships with expert food creators such as Alfie Steiner, whose plant-forward recipes prove healthy food should never taste plain.

    2. Better sleep options

    Novotel Bali Ubud Resort room
    Sleep deeply with Novotel.

    There are few travel experiences more disappointing than arriving in a new country, determined to seize the day, only to fall asleep fully clothed by 3pm.

    For Australian travellers, jet lag is often an unavoidable part of the journey. That’s one reason Novotel runs sleep-focused initiatives that help guests adjust quickly without compromising on health. We’re talking partnerships with Sydney-based sleep specialist Olivia Arezzolo, known for her advice on everything from better sleep habits to beating jet lag, alongside features like pillow menus, in-room yoga content and tailored sleep guidance.

    The sooner you’re operating on local time, the sooner you can get back to more pressing matters – like deciding which spa treatment to book.

    3. More ways to move

    woman hiking around queenstown new zealand
    Stay at Novotel Queenstown Lakeside and explore local hiking trails. (Credit: GettyI mages/ naruedom)

    Every place in the world has its own way of getting you moving: whether that’s hiking up ice-bitten mountains before a sauna or gentle stretching by the pool before a facial. From fitness centres to spas, Novotel recognises that wellbeing rarely looks the same.

    At Novotel Queenstown Lakeside, activity is inescapable. Here, hiking trails, ski fields, bungee jumps, and white-water rafting have made the region famous. The hotel’s location on the shores of Lake Wakatipu means less time spent organising yourself and more time out there experiencing them. To top it all off, you can book a private hot tub for the evening before heading back into the wilderness tomorrow.

    Bali, of course, takes a softer approach. At Novotel Bali Ubud Resort or Novotel Bali Nusa Dua, movement is less about conquering a mountain and more about a dance class between the tropical gardens and lagoon pools. Afterwards, the spa takes over, with traditional treatments like a Lulur body scrub: a combination of rice, turmeric, sandalwood, ginger and jasmine that’ll soothe muscles already relaxed by the Balinese heat.

    4. Better connections

    Novotel Sharm El Sheikh
    Kids will love a stay at Novotel Sharm El Sheikh.

    One of the best things about travel is that it gives your family stories you’ll be telling for years. Novotel helps create them with activities that bring everyone together, whether that’s trying something new, learning a local skill, or simply spending more time together.

    Go for a distinctly Thai twist at Novotel Phuket Vintage Park, where many of the family activities draw on local culture. Kids can try everything from beginner Thai boxing and language lessons to umbrella painting and – a pastime beloved by children the world over – pool foam parties. Everyone is welcome to join in, whether that’s getting splashed, covered in paint, or simply watching their children discover a new side of Thailand during the dedicated Family & Kids Day.

    A different adventure awaits at Novotel Sharm El Sheikh. Kids could be perfectly content with discos, drawing classes and new holiday friends, but the Red Sea has other ideas. Sitting on the edge of Naama Bay, days here might involve snorkelling colourful reefs, taking a boat trip to Ras Mohammed National Park or heading into the desert by quad bike or camel for a Bedouin-style dinner beneath the stars.

    5. Location is everything

    Surin Beach, Choeng Thale, Thalang District, Phuket, Thaiföld
    Explore Phuket’s gorgeous beaches. (Credit: Bence Biczo)

    Everyone’s idea of wellness looks a little different. With more than 600 hotels across 65 countries, Novotel gives guests the freedom to choose the destination that suits them best. Whether that’s a beachside escape in Phuket, an alpine expedition in Queenstown or a city break in Bangkok, there’s a good chance a Novotel isn’t far away.

    All that’s left? Choosing your version of wellbeing.

    Discover stays to inspire your everyday at novotel.accor.com.

    Review: Ace Hotel, New Orleans - International Traveller